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On our website, select the gear you would like to try and choose the date that you need them to arrive, and the date you will ship it back. Tell us your shipping address, and place the order. We ship your items via USPS for fitness trackers and FedEx for everything else. Once your order ships, you will receive an email with the tracking number so you can track the package while it makes its way to you. When the gear arrives, open the box and try out the amazing gear. When your trial period ends, ship the items back to us using the prepaid shipping label that’s inside the box. It’s that easy!
Interested in purchasing an item that you tried? A part of your rental fee goes towards purchase. Item too expensive to buy right away? We’ve partnered with Affirm to offer great financing options for purchasing the items.
Please note that for a majority of our orders, we do not request a deposit. However, in some cases where our Verification team needs additional information to confirm your order, we may request a fully refundable deposit amount, proportional to the order value. The deposit is fully refunded when the items are returned to us.
Yes, you may reserve your gear at any time. If you change your mind 24 hours before we ship your items, you will not incur any cancelation fees. We recommend placing your order as early as possible (ideally a minimum of 2 weeks in advance) to ensure that the items requested are in stock, and can reach you on time.
For gear that is on Pre-Order, we typically add them to the Coming Soon list on our website. If you’d like to try something that you don’t see on the website, contact us and we’ll do our very best to make it happen!
Yes. As gadget nerds, we understand the importance of receiving gear in the best condition possible. We test and inspect every item before it gets shipped out, to make sure that it’s in perfect working condition when you receive it. When a rented item is returned to us, we clean, test and calibrate/reset every item before sending them back to our warehouse.
In the unlikely chance that you receive an item that was damaged in shipment, please contact us [https://lumoid.com/contact] within 12 hours of receiving the item.
We try to accomodate every rental and fulfill all orders. However, if the order is placed at the very last minute, especially if it is past FedEx’s cut-off time for shipping, or if the gear is extremely popular with low availability, there is a chance that we might not be able to fulfill your order. In such a situation, we will let you know right away, and provide other options. We highly encourage our customers to place an order as early as possible, so we can guarantee your gear (ideally a minimum of 2 weeks in advance).
Please note that your credit card will not be charged until the order is ready to ship (typically 3-4 days before the start date).
We recommend placing an order as soon as you can to help avoid any out of stock issues or expedited shipping charges. We are able to process orders more efficiently by having an order placed on our website as far out in advance as possible. If you need to alter or cancel your order at any time before shipment, please send us an email or give us a call for assistance with that.
Lumoid customers must be 18 years of age or older to rent or purchase. Customers must also use a valid and current form of payment, including a debit card linked to a valid US-based checking or savings account, or a credit card issued by a major US-based bank or credit union. Prepaid cards, value-loaded cards, cards issued outside of the US or with a billing address outside of the US, and cards with a secured credit line are not valid forms of payment and cannot be used to make a purchase or rental with Lumoid. Lumoid customers must also be valid US residents and possess a valid and current US government-issued photo ID. Customers whose primary residence is outside of the US, or who are not valid US citizens will not be able to make a purchase or rental through Lumoid.
On our website, select the gear you would like to try and choose the date that you need them to arrive, and the date you will ship it back. Tell us your shipping address, and place the order. We ship your items via USPS for fitness trackers and FedEx for everything else. Once your order ships, you will receive an email with the tracking number so you can track the package while it makes its way to you. When the gear arrives, open the box and try out the amazing gear. When your trial period ends, ship the items back to us using the prepaid shipping label that’s inside the box. It’s that easy!
Interested in purchasing an item that you tried? A part of your rental fee goes towards purchase. Item too expensive to buy right away? We’ve partnered with Affirm to offer great financing options for purchasing the items.
Please note that for a majority of our orders, we do not request a deposit. However, in some cases where our Verification team needs additional information to confirm your order, we may request a fully refundable deposit amount, proportional to the order value. The deposit is fully refunded when the items are returned to us.
Yes, you may reserve your gear at any time. If you change your mind 24 hours before we ship your items, you will not incur any cancelation fees. We recommend placing your order as early as possible (ideally a minimum of 2 weeks in advance) to ensure that the items requested are in stock, and can reach you on time.
For gear that is on Pre-Order, we typically add them to the Coming Soon list on our website. If you’d like to try something that you don’t see on the website, contact us and we’ll do our very best to make it happen!
Yes. As gadget nerds, we understand the importance of receiving gear in the best condition possible. We test and inspect every item before it gets shipped out, to make sure that it’s in perfect working condition when you receive it. When a rented item is returned to us, we clean, test and calibrate/reset every item before sending them back to our warehouse.
In the unlikely chance that you receive an item that was damaged in shipment, please contact us [https://lumoid.com/contact] within 12 hours of receiving the item.
We try to accomodate every rental and fulfill all orders. However, if the order is placed at the very last minute, especially if it is past FedEx’s cut-off time for shipping, or if the gear is extremely popular with low availability, there is a chance that we might not be able to fulfill your order. In such a situation, we will let you know right away, and provide other options. We highly encourage our customers to place an order as early as possible, so we can guarantee your gear (ideally a minimum of 2 weeks in advance).
Please note that your credit card will not be charged until the order is ready to ship (typically 3-4 days before the start date).
We recommend placing an order as soon as you can to help avoid any out of stock issues or expedited shipping charges. We are able to process orders more efficiently by having an order placed on our website as far out in advance as possible. If you need to alter or cancel your order at any time before shipment, please send us an email or give us a call for assistance with that.
Lumoid customers must be 18 years of age or older to rent or purchase. Customers must also use a valid and current form of payment, including a debit card linked to a valid US-based checking or savings account, or a credit card issued by a major US-based bank or credit union. Prepaid cards, value-loaded cards, cards issued outside of the US or with a billing address outside of the US, and cards with a secured credit line are not valid forms of payment and cannot be used to make a purchase or rental with Lumoid. Lumoid customers must also be valid US residents and possess a valid and current US government-issued photo ID. Customers whose primary residence is outside of the US, or who are not valid US citizens will not be able to make a purchase or rental through Lumoid.
Once you’ve added items to your Cart, click “Checkout”. On the bottom right of the Checkout page you will see this text, “Have a Promo code?” - please enter your code and click “Apply” to see it reflect against your order value.
We send out emails to our members periodically. Make sure you subscribe to our newsletter from the sign-up box at the bottom of Lumoid.com so you don’t miss out on exclusive promo codes just for our subscribers!
Once you’ve added items to your Cart, click “Checkout”. On the bottom right of the Checkout page you will see this text, “Have a Promo code?” - please enter your code and click “Apply” to see it reflect against your order value.
We send out emails to our members periodically. Make sure you subscribe to our newsletter from the sign-up box at the bottom of Lumoid.com so you don’t miss out on exclusive promo codes just for our subscribers!
Deposits are annoying - we get it. We try our very best to avoid requesting a deposit for your order. However, in some cases, we do request a fully refundable deposit in order to fulfill your order.
Here are some of the reasons why we request a deposit: - If this is your first order and the order consists of high value items. - If we are unable to verify your order information (credit card used for the order, shipping address, etc.). - All drone rentals require a deposit. On average, drone deposits are $250, but varies depending on the model.
The deposit amount is proportional to the total value of the rental items. The deposit is fully refundable once the rental items are checked in and confirmed to be in good condition.
The actual deposit amount varies per order, depending on the value of the items that are being rented. Typically, the deposit amount is less than 50% of the retail value of the items rented.
Drones always require a small deposit. On average, drone deposits are $250, but varies based on the brand and the model of the drone.
We’ve seen cases of unauthorized credit card use, where cards are used to place orders on our website. We also see cases where our gear worth thousands of dollars, reaches the wrong hands. Lumoid is a small company, and we want to avoid situations like these to protect your payment as well as our gear. We understand this isn’t ideal and we’ll work with you to find a solution that’s amicable, for every order.
As soon as the items on your order have been delivered back to our office and our photo experts have tested the equipment to ensure that there is no damage, the deposit is refunded back to the payment method used. Once the deposit has been refunded, you can expect to see it post to the payment method used within 3-5 business days, depending on your banks’ refund policies. If you have not received your deposit after 7 business days of the equipment delivery back to our office, please reach out to us and let us know.
Deposits are annoying - we get it. We try our very best to avoid requesting a deposit for your order. However, in some cases, we do request a fully refundable deposit in order to fulfill your order.
Here are some of the reasons why we request a deposit: - If this is your first order and the order consists of high value items. - If we are unable to verify your order information (credit card used for the order, shipping address, etc.). - All drone rentals require a deposit. On average, drone deposits are $250, but varies depending on the model.
The deposit amount is proportional to the total value of the rental items. The deposit is fully refundable once the rental items are checked in and confirmed to be in good condition.
The actual deposit amount varies per order, depending on the value of the items that are being rented. Typically, the deposit amount is less than 50% of the retail value of the items rented.
Drones always require a small deposit. On average, drone deposits are $250, but varies based on the brand and the model of the drone.
We’ve seen cases of unauthorized credit card use, where cards are used to place orders on our website. We also see cases where our gear worth thousands of dollars, reaches the wrong hands. Lumoid is a small company, and we want to avoid situations like these to protect your payment as well as our gear. We understand this isn’t ideal and we’ll work with you to find a solution that’s amicable, for every order.
As soon as the items on your order have been delivered back to our office and our photo experts have tested the equipment to ensure that there is no damage, the deposit is refunded back to the payment method used. Once the deposit has been refunded, you can expect to see it post to the payment method used within 3-5 business days, depending on your banks’ refund policies. If you have not received your deposit after 7 business days of the equipment delivery back to our office, please reach out to us and let us know.
You can upload your documents by logging into your Lumoid account at the following link: https://lumoid.com/user_profile#documents.
In the top right corner, click on your email and then “About You.” Click on “Documents” in the menu section. From there, you will be able to upload each of your documents individually.
We’ve seen cases of unauthorized credit card use, where cards are used to place orders on our website. We also see cases where our gear worth thousands of dollars, reaches the wrong hands. Lumoid is a small company, and we want to avoid situations like these to protect your payment as well as our gear. We understand this isn’t ideal and we’ll work with you to find a solution that’s amicable, for every order.
The information you provide is not stored on any of our personal computers and laptops. It is viewed by our Verification staff and is stored on an off-site encrypted server. For more information, please see our Privacy Policy, found here.
We can accept any of the following documents: recent utility bill, banking statement, voter registration card, USPS official change of address notification, medical bill, or leasing/renters agreement
Please make sure to have your name and address clearly visible. Please submit a full page, not a photo of the envelope.
We recommend uploading the documents via the secure upload tool on our website so that we are notified.
If you are having difficulty uploading your documents, please reach out to our Customer Success team for additional assistance.
We generally require documents for most of our orders for first time customers, especially if the order contains high value items. However, we understand that it might not be your favorite process. Please reach out to our Customer Happiness team for additional assistance with this. We’ll find an alternative that works for you (and us!).
You can upload your documents by logging into your Lumoid account at the following link: https://lumoid.com/user_profile#documents.
In the top right corner, click on your email and then “About You.” Click on “Documents” in the menu section. From there, you will be able to upload each of your documents individually.
We’ve seen cases of unauthorized credit card use, where cards are used to place orders on our website. We also see cases where our gear worth thousands of dollars, reaches the wrong hands. Lumoid is a small company, and we want to avoid situations like these to protect your payment as well as our gear. We understand this isn’t ideal and we’ll work with you to find a solution that’s amicable, for every order.
The information you provide is not stored on any of our personal computers and laptops. It is viewed by our Verification staff and is stored on an off-site encrypted server. For more information, please see our Privacy Policy, found here.
We can accept any of the following documents: recent utility bill, banking statement, voter registration card, USPS official change of address notification, medical bill, or leasing/renters agreement
Please make sure to have your name and address clearly visible. Please submit a full page, not a photo of the envelope.
We recommend uploading the documents via the secure upload tool on our website so that we are notified.
If you are having difficulty uploading your documents, please reach out to our Customer Success team for additional assistance.
We generally require documents for most of our orders for first time customers, especially if the order contains high value items. However, we understand that it might not be your favorite process. Please reach out to our Customer Happiness team for additional assistance with this. We’ll find an alternative that works for you (and us!).
We try to accomodate every rental and fulfill all orders. However, if the order is placed at the very last minute, especially if it is past FedEx’s cut-off time for shipping, or if the gear is extremely popular with low availability, there is a chance that we might not be able to fulfill your order. In such a situation, we will let you know right away, and provide other options. We highly encourage our customers to place an order as early as possible, so we can guarantee your gear (ideally a minimum of 2 weeks in advance).
Please note that your credit card will not be charged until the order is ready to ship (typically 3-4 days before the start date).
We try to accomodate every rental and fulfill all orders. However, if the order is placed at the very last minute, especially if it is past FedEx’s cut-off time for shipping, or if the gear is extremely popular with low availability, there is a chance that we might not be able to fulfill your order. In such a situation, we will let you know right away, and provide other options. We highly encourage our customers to place an order as early as possible, so we can guarantee your gear (ideally a minimum of 2 weeks in advance).
Please note that your credit card will not be charged until the order is ready to ship (typically 3-4 days before the start date).
Please log into your account on lumoid.com > Go billing and shipping > add in the new card info under “Credit Card Information” and click on “Add this card”. Alternatively, you can also follow this link. Lastly, you can also give us a call with the new credit card information at 1-800-683-5690.
Yes! We would love to work with you to update the order dates and credit card information. If we are not able to provide the exact gear you requested, we will work with you to find a suitable alternative and make sure you get your gear on time.
Lumoid accepts the following major credit cards: Visa, American Express, Master Card and Discover Card. We do not accept prepaid cards, cash, check, money orders, or COD.
Your credit card will be charged as soon as your box is ready to be shipped from our warehouse.
Yes, we charge a sales tax of 8.75% for all orders. If your destination state is exempt from Sales Tax, please contact us and we’ll make it right!
Please send us an email at hello@lumoid.com or give us a call at 1-800-683-5690. When emailing us, please include your name, lumoid.com account email address, and the last 4 digits of the card to be removed. Once we verify your account, we can remove the card from our system.
Please log into your account on lumoid.com > Go billing and shipping > add in the new card info under “Credit Card Information” and click on “Add this card”. Alternatively, you can also follow this link. Lastly, you can also give us a call with the new credit card information at 1-800-683-5690.
Yes! We would love to work with you to update the order dates and credit card information. If we are not able to provide the exact gear you requested, we will work with you to find a suitable alternative and make sure you get your gear on time.
Lumoid accepts the following major credit cards: Visa, American Express, Master Card and Discover Card. We do not accept prepaid cards, cash, check, money orders, or COD.
Your credit card will be charged as soon as your box is ready to be shipped from our warehouse.
Yes, we charge a sales tax of 8.75% for all orders. If your destination state is exempt from Sales Tax, please contact us and we’ll make it right!
Please send us an email at hello@lumoid.com or give us a call at 1-800-683-5690. When emailing us, please include your name, lumoid.com account email address, and the last 4 digits of the card to be removed. Once we verify your account, we can remove the card from our system.
Pick-ups are from 3pm to 6pm Monday to Friday. Drop-offs are from 10am to 3pm Monday to Friday.
Of course! Early pick-ups can be scheduled between 10am and 3pm, for a small fee. Please confirm with us ahead of time so that we have your order ready for you when you arrive. Just let us know what time you’d like to come in.
We charge a small fee for early pick ups before 3PM: - Photo and drones: $30 - Wearables and audio: $5
Of course! Late drop-offs can be scheduled between 3pm and 6pm for a small fee. Please confirm with us ahead of time so that we know the gear will be coming in late. We often have the gear going to another customer and would like to ensure their experience isn’t affected. Just let us know what time you’d like to come in.
We charge a small fee for late drop-offs after 3PM: - Photo and drones: $30 - Wearables and audio: $5
Unfortunately we are not open on the weekends. Our office hours are Monday to Friday from 10am to 6pm. You’re welcome to pick up your gear on Friday evening, so that you will have it available for the weekend.
Yes, that’s not a problem! Please let us know ahead of time who will be picking up your order. During pick-up, we will need to verify their ID, to make sure that the gear reaches you safely. Please make sure that they bring their ID with them.
Yes, that’s not a problem! Please let us know ahead of time which company as well as the courier’s name who will be picking up your order. During pick-up, we will need to see a copy of their company badge as well as the pick-up reservation as proof of pick-up.
Pick-ups are from 3pm to 6pm Monday to Friday. Drop-offs are from 10am to 3pm Monday to Friday.
Of course! Early pick-ups can be scheduled between 10am and 3pm, for a small fee. Please confirm with us ahead of time so that we have your order ready for you when you arrive. Just let us know what time you’d like to come in.
We charge a small fee for early pick ups before 3PM: - Photo and drones: $30 - Wearables and audio: $5
Of course! Late drop-offs can be scheduled between 3pm and 6pm for a small fee. Please confirm with us ahead of time so that we know the gear will be coming in late. We often have the gear going to another customer and would like to ensure their experience isn’t affected. Just let us know what time you’d like to come in.
We charge a small fee for late drop-offs after 3PM: - Photo and drones: $30 - Wearables and audio: $5
Unfortunately we are not open on the weekends. Our office hours are Monday to Friday from 10am to 6pm. You’re welcome to pick up your gear on Friday evening, so that you will have it available for the weekend.
Yes, that’s not a problem! Please let us know ahead of time who will be picking up your order. During pick-up, we will need to verify their ID, to make sure that the gear reaches you safely. Please make sure that they bring their ID with them.
Yes, that’s not a problem! Please let us know ahead of time which company as well as the courier’s name who will be picking up your order. During pick-up, we will need to see a copy of their company badge as well as the pick-up reservation as proof of pick-up.
We ship out all orders via USPS for fitness trackers, and FedEx for everything else.
Yes, signature is required upon delivery of all Lumoid orders for security purposes.
If you aren’t avaliable for signature at home, we recommend shipping the package to your office where you can sign for the box. Alternatively, you can request the carrier to hold the Lumoid box at their depot (FedEx or USPS), so you can pick it up in person at a convenient time. In this case, please make sure that you take a valid ID to the FedEx or USPS center, in order to pick up your Lumoid gear.
For photo and drones rentals, the shipping fee depends on your location and the number of items in your order. This is calculated when you place an order in checkout.
For wearables and audio Home Try-Ons, the shipping fee is included in the rental price, and there is no extra shipping fee.
No, Lumoid does not ship internationally at this moment. Maybe soon! If you would like us to ship you a Lumoid box outside the US, contact us - if there’s enough demand, we just might start shipping to your country.
https://lumoid.com/contact
We do not ship to PO boxes or APO addresses.
Lumoid does ship to Hawaii and Alaska, but not to Puerto Rico or US Virgin Islands.
Yes we can! We ship to hotels and Airbnb’s all the time. If you’d like to ship your items to an Airbnb destination or a hotel, please specify the location in the Shipping Address section while checking out, and please leave us a note in the Special Instructions section, so we know that we are shipping to a place that you’re traveling to. We may request a copy of your reservation to verify the shipping address. When you’re done with your order, you use the return label and request the front desk of the hotel to send it back to us, so you don’t have the carry the gear back with you.
Please contact us immediately, so we can try to help you. Unfortunately, we still consider the gear in your posession until the items are back in our possession. Please contact the shipping carrier to see if you can get the items back or re-routed to our office. Please let us know what the updated tracking number would be. If the gear hasn’t been returned within one week, we will consider the items lost, and you will be charged for the full value of the gear. However, if/when we receive the items, we will refund the cost of the gear minus the late fees, and treat it as a rental extension.
We use 3-day standard shipping and if you have specified a start date, we will make sure the order gets to you on time. We also have expedited shipping options for an added cost, depending on the start date of your order.
Lumoid ships via FedEx and USPS. The tracking information is emailed to you when the order ships out. We rely on our customers to ensure they are available to receive the package, as a direct signature is required.
If you know you will not be available to sign and receive the shipment, please contact us before the order ships so that we can provide alternate instructions such as shipping to your work or having it held at FedEx or USPS centers.
Please note that changes cannot be made to the order after it has shipped. Your rental will start on the day of the first delivery attempt, and no refunds or credits are provided for a missed attempted delivery. If an attempt is made, the courier will typically leave behind a door tag with additional instructions on how to retrieve the shipment.
Lumoid ships via FedEx and USPS, and we rely on these couriers to deliver our shipments in a timely manner. While we can’t provide a specific time of day when your package will be delivered, deliveries are made by when the courier is typically in your neighborhood. Deliveries will be made on the day you choose as the “Start Date” when placing the order, outside of any forces uncontrollable by Lumoid or our shipping parters (weather delays, etc.). For additional information, we recommend reaching out to FedEx or USPS directly and asking for an estimated delivery time.
We ship out all orders via USPS for fitness trackers, and FedEx for everything else.
Yes, signature is required upon delivery of all Lumoid orders for security purposes.
If you aren’t avaliable for signature at home, we recommend shipping the package to your office where you can sign for the box. Alternatively, you can request the carrier to hold the Lumoid box at their depot (FedEx or USPS), so you can pick it up in person at a convenient time. In this case, please make sure that you take a valid ID to the FedEx or USPS center, in order to pick up your Lumoid gear.
For photo and drones rentals, the shipping fee depends on your location and the number of items in your order. This is calculated when you place an order in checkout.
For wearables and audio Home Try-Ons, the shipping fee is included in the rental price, and there is no extra shipping fee.
No, Lumoid does not ship internationally at this moment. Maybe soon! If you would like us to ship you a Lumoid box outside the US, contact us - if there’s enough demand, we just might start shipping to your country.
https://lumoid.com/contact
We do not ship to PO boxes or APO addresses.
Lumoid does ship to Hawaii and Alaska, but not to Puerto Rico or US Virgin Islands.
Yes we can! We ship to hotels and Airbnb’s all the time. If you’d like to ship your items to an Airbnb destination or a hotel, please specify the location in the Shipping Address section while checking out, and please leave us a note in the Special Instructions section, so we know that we are shipping to a place that you’re traveling to. We may request a copy of your reservation to verify the shipping address. When you’re done with your order, you use the return label and request the front desk of the hotel to send it back to us, so you don’t have the carry the gear back with you.
Please contact us immediately, so we can try to help you. Unfortunately, we still consider the gear in your posession until the items are back in our possession. Please contact the shipping carrier to see if you can get the items back or re-routed to our office. Please let us know what the updated tracking number would be. If the gear hasn’t been returned within one week, we will consider the items lost, and you will be charged for the full value of the gear. However, if/when we receive the items, we will refund the cost of the gear minus the late fees, and treat it as a rental extension.
We use 3-day standard shipping and if you have specified a start date, we will make sure the order gets to you on time. We also have expedited shipping options for an added cost, depending on the start date of your order.
Lumoid ships via FedEx and USPS. The tracking information is emailed to you when the order ships out. We rely on our customers to ensure they are available to receive the package, as a direct signature is required.
If you know you will not be available to sign and receive the shipment, please contact us before the order ships so that we can provide alternate instructions such as shipping to your work or having it held at FedEx or USPS centers.
Please note that changes cannot be made to the order after it has shipped. Your rental will start on the day of the first delivery attempt, and no refunds or credits are provided for a missed attempted delivery. If an attempt is made, the courier will typically leave behind a door tag with additional instructions on how to retrieve the shipment.
Lumoid ships via FedEx and USPS, and we rely on these couriers to deliver our shipments in a timely manner. While we can’t provide a specific time of day when your package will be delivered, deliveries are made by when the courier is typically in your neighborhood. Deliveries will be made on the day you choose as the “Start Date” when placing the order, outside of any forces uncontrollable by Lumoid or our shipping parters (weather delays, etc.). For additional information, we recommend reaching out to FedEx or USPS directly and asking for an estimated delivery time.
In the event that we do not have a requested item in stock, we may work with one of our vendors or retail partners, to have them send you the gear directly and the packaging may not have “Lumoid” stickers on it. You’ll receive an email to let you know that it’s been drop-shipped with the tracking information.
We will send you an extra return label via email, before your order ends. Please use that label to ship it back to us. If you ordered other gear at the same time, you will receive multiple emails with different tracking numbers.
Please note that drop-shipped items may be sent using an different delivery service such as UPS or OnTrac, depending on the vendors’ preference.
Sorry about that! Luckily, it’s an easy fix.
You can download a return label directly from your acccount. Here’s how to do it: Sign in and click on “Your Orders” at the top right menu. Next, click on “Download Return Label” and print it out to attach to your box!
Can’t find it? Let us know and we can also email you a return label. We got your back.
Note: Please remember to ONLY use the labels provided by Lumoid, so that we are able to track it each step of the way.
In the event that we do not have a requested item in stock, we may work with one of our vendors or retail partners, to have them send you the gear directly and the packaging may not have “Lumoid” stickers on it. You’ll receive an email to let you know that it’s been drop-shipped with the tracking information.
We will send you an extra return label via email, before your order ends. Please use that label to ship it back to us. If you ordered other gear at the same time, you will receive multiple emails with different tracking numbers.
Please note that drop-shipped items may be sent using an different delivery service such as UPS or OnTrac, depending on the vendors’ preference.
Sorry about that! Luckily, it’s an easy fix.
You can download a return label directly from your acccount. Here’s how to do it: Sign in and click on “Your Orders” at the top right menu. Next, click on “Download Return Label” and print it out to attach to your box!
Can’t find it? Let us know and we can also email you a return label. We got your back.
Note: Please remember to ONLY use the labels provided by Lumoid, so that we are able to track it each step of the way.
We check all of our gear before it goes out to make sure that it’s in perfect working condition when you receive it. When a rented item is returned to us, we clean, test and calibrate every item and our technicians test every item before shipping them off to you.
If you ever receive an item that is not working or was damaged in shipment, please contact us [https://lumoid.com/contact] right away within 12 hours. We’ll make sure to get you up and running as soon as possible.
We check all of our gear before it goes out to make sure that it’s in perfect working condition when you receive it. When a rented item is returned to us, we clean, test and calibrate every item and our technicians test every item before shipping them off to you.
If you ever receive an item that is not working or was damaged in shipment, please contact us [https://lumoid.com/contact] right away within 12 hours. We’ll make sure to get you up and running as soon as possible.
Sorry about that! Please contact us within 12 hours of receiving your order, and we will make arrangements to get the item to you right away.
Things happen. We get it. When we notice an item missing while checking the contents of a returned box, we charge the replacement value for the missing item to the card on file. We also send an email to let you know.
If you’re able to find the item, please send it back to us and we will issue a full refund once we receive it. Please be sure to send the item back within 15 days of receiving an email from us. If we do not receive it within 15 days, then we won’t be able to issue a refund since we’ve already replaced the item.
Our address for returns is: Lumoid 395 South Van Ness Avenue San Francisco, CA 94013
We recommend using a service that provides tracking, just in case. Also, be sure to include your order number in the package when shipping back. Please contact us if you have any questions about this.
Sorry about that! Please contact us within 12 hours of receiving your order, and we will make arrangements to get the item to you right away.
Things happen. We get it. When we notice an item missing while checking the contents of a returned box, we charge the replacement value for the missing item to the card on file. We also send an email to let you know.
If you’re able to find the item, please send it back to us and we will issue a full refund once we receive it. Please be sure to send the item back within 15 days of receiving an email from us. If we do not receive it within 15 days, then we won’t be able to issue a refund since we’ve already replaced the item.
Our address for returns is: Lumoid 395 South Van Ness Avenue San Francisco, CA 94013
We recommend using a service that provides tracking, just in case. Also, be sure to include your order number in the package when shipping back. Please contact us if you have any questions about this.
It’s simple! Just use the prepaid label supplied in your order and the box you received from us. Then drop it off at any FedEx or USPS location (depending on the return label).
If you’ve picked up your order from our SF or NYC office, you’ll need to return the order back to the office in which you picked up from. We would be happy to arrange for you to ship the order back to our office if you are unable to return in person. Just ask us when you pick up your order and we can work out the details with you, and provide you the necessary information you need, as well as a prepaid return label.
Please make sure your package is dropped off by the local FedEx or USPS cutoff time (the exact time varies from location to location). If the order is not sent back to arrive on time, you will be charged a late fee (2x the daily rate of your rental for each day, until the items are returned to us).
Sorry about that! Luckily, it’s an easy fix.
You can download a return label directly from your acccount. Here’s how to do it: Sign in and click on “Your Orders” at the top right menu. Next, click on “Download Return Label” and print it out to attach to your box!
Can’t find it? Let us know and we can also email you a return label. We got your back.
Note: Please remember to ONLY use the labels provided by Lumoid, so that we are able to track it each step of the way.
Please contact us immediately. Once we receive the box back to our office, our team will set aside your gear and our Customer Success team will reach out to co-ordinate the return of your equipment. Please note that you will be responsible for the cost of shipping the gear back to you. If you have Lumoid’s gear (we understand that this can happen), we will provide a shipping label via email, to return the gear to us. In this case, you will be responsible for any applicable loss-of-use fees in the event your equipment was returned instead of ours.
Please return the gear in the same packaging that you received it in.
For photo orders, please remember to include all 3 pieces of foam to prevent any damage in transit on its way back to us.
If items are returned without the foam or proper packaging, you will be responsible for any damage to the gear as well as the missing piece(s) of foam.
Please make sure your package is dropped off before the local FedEx or USPS cutoff time (the exact time varies from location to location). If the order is not sent back to arrive on time, you will be charged a late fee (2x the daily rate of your rental for each day, until the items are returned to us).
We highly recommend using the return label we provide, as it has been created to ensure we receive the items back to the correct warehouse using the shipping speed we need to fulfill other renters orders. Please let us know the new tracking number, so that our system knows that gear is on its way back to us and won’t charge you extension fees.
Additionally, a prepaid return shipping is included in your rental charge, so we would hate for you to pay for shipping twice! If you ship back using your own label, we would not be able to provide reimbursment for that, and you would be responsible for any late fees associated with failure to use the provided label.
If you have misplaced the return label we include, please let us know as soon as possible so that we can send you a replacement.
When your Lumoid box is returned to our warehouse, we wipe down and sanitize every gear, and re-format all memory cards. It is unlikely that we will be able to provide the data left behind on the camera or memory card. Please contact us, in case the items are still waiting to be wiped down.
It’s simple! Just use the prepaid label supplied in your order and the box you received from us. Then drop it off at any FedEx or USPS location (depending on the return label).
If you’ve picked up your order from our SF or NYC office, you’ll need to return the order back to the office in which you picked up from. We would be happy to arrange for you to ship the order back to our office if you are unable to return in person. Just ask us when you pick up your order and we can work out the details with you, and provide you the necessary information you need, as well as a prepaid return label.
Please make sure your package is dropped off by the local FedEx or USPS cutoff time (the exact time varies from location to location). If the order is not sent back to arrive on time, you will be charged a late fee (2x the daily rate of your rental for each day, until the items are returned to us).
Sorry about that! Luckily, it’s an easy fix.
You can download a return label directly from your acccount. Here’s how to do it: Sign in and click on “Your Orders” at the top right menu. Next, click on “Download Return Label” and print it out to attach to your box!
Can’t find it? Let us know and we can also email you a return label. We got your back.
Note: Please remember to ONLY use the labels provided by Lumoid, so that we are able to track it each step of the way.
Please contact us immediately. Once we receive the box back to our office, our team will set aside your gear and our Customer Success team will reach out to co-ordinate the return of your equipment. Please note that you will be responsible for the cost of shipping the gear back to you. If you have Lumoid’s gear (we understand that this can happen), we will provide a shipping label via email, to return the gear to us. In this case, you will be responsible for any applicable loss-of-use fees in the event your equipment was returned instead of ours.
Please return the gear in the same packaging that you received it in.
For photo orders, please remember to include all 3 pieces of foam to prevent any damage in transit on its way back to us.
If items are returned without the foam or proper packaging, you will be responsible for any damage to the gear as well as the missing piece(s) of foam.
Please make sure your package is dropped off before the local FedEx or USPS cutoff time (the exact time varies from location to location). If the order is not sent back to arrive on time, you will be charged a late fee (2x the daily rate of your rental for each day, until the items are returned to us).
We highly recommend using the return label we provide, as it has been created to ensure we receive the items back to the correct warehouse using the shipping speed we need to fulfill other renters orders. Please let us know the new tracking number, so that our system knows that gear is on its way back to us and won’t charge you extension fees.
Additionally, a prepaid return shipping is included in your rental charge, so we would hate for you to pay for shipping twice! If you ship back using your own label, we would not be able to provide reimbursment for that, and you would be responsible for any late fees associated with failure to use the provided label.
If you have misplaced the return label we include, please let us know as soon as possible so that we can send you a replacement.
When your Lumoid box is returned to our warehouse, we wipe down and sanitize every gear, and re-format all memory cards. It is unlikely that we will be able to provide the data left behind on the camera or memory card. Please contact us, in case the items are still waiting to be wiped down.
If you’ve already asked us for an extension, and we’ve confirmed the extension via email, please feel free to use the gear until the newly extended return date.
For any unnotified delayed returns, we charge double the daily rate (2X) of the gear for each day until the items are shipped back. This is to ensure that other customers, like you, will get their Lumoid items on time.
Please contact us - you’re welcome to extend the order if the items are available and have not been reserved for another customer.
A late fee will apply if your order does not ship out on the end date of your order. Please ask your FedEx store to provide a receipt for dropping off the Lumoid box, in case the items are misplaced in transit. Please check with your local FedEx or USPS for shipping cut-off times.*
For Photo and Drones: We charge double the daily rate (2X) of your rental for each day until the items are shipped back.
For Wearables and Audio: The late fee is $20 for each unreturned week. Audiophile headphones have a late fee of $45 for each unreturned week.
*Please check your label to determine whether the carrier is FedEx or USPS.
Drop-offs need to be returned on or before 3pm. Orders returned later than 3pm will get charged a small fee.
For Photo and Drones: If you are unable to schedule your late drop-off ahead of time, and your order is returned after 3pm, you will be charged the standard daily rate of your rental for that day. For every following day, you will be charged double the daily rate (2X) until the gear is returned.
For Wearables and Audio: The late fee is $20 for each unreturned week. Audiophile headphones have a late fee of $45 for each unreturned week.
If you’ve already asked us for an extension, and we’ve confirmed the extension via email, please feel free to use the gear until the newly extended return date.
For any unnotified delayed returns, we charge double the daily rate (2X) of the gear for each day until the items are shipped back. This is to ensure that other customers, like you, will get their Lumoid items on time.
Please contact us - you’re welcome to extend the order if the items are available and have not been reserved for another customer.
A late fee will apply if your order does not ship out on the end date of your order. Please ask your FedEx store to provide a receipt for dropping off the Lumoid box, in case the items are misplaced in transit. Please check with your local FedEx or USPS for shipping cut-off times.*
For Photo and Drones: We charge double the daily rate (2X) of your rental for each day until the items are shipped back.
For Wearables and Audio: The late fee is $20 for each unreturned week. Audiophile headphones have a late fee of $45 for each unreturned week.
*Please check your label to determine whether the carrier is FedEx or USPS.
Drop-offs need to be returned on or before 3pm. Orders returned later than 3pm will get charged a small fee.
For Photo and Drones: If you are unable to schedule your late drop-off ahead of time, and your order is returned after 3pm, you will be charged the standard daily rate of your rental for that day. For every following day, you will be charged double the daily rate (2X) until the gear is returned.
For Wearables and Audio: The late fee is $20 for each unreturned week. Audiophile headphones have a late fee of $45 for each unreturned week.
Normal wear and tear is certainly acceptable, but any external agent that hampers full functionality of the gear is considered damage - i.e. gear that is no longer functioning to industry standards. This includes impact damage and damage caused by outside elements such as sand, dirt, liquid, etc.
Since our packaging has been verified via FedEx’s official Shipping Test to ensure ultimate protection for all our gear, this situation should never occur. Our carefully selected packaging, consisting of shipping-grade cardboard boxes and foam inserts with 2-inches of protection on each side, successfully passed all of FedEx’s drop, impact and vibration tests.
Please contact us right away (within 12 hours) of receiving the package to let us know if there is any damage to the gear.
Once our technicians determine there is damage to the returned gear, we will immediately notify you of the damage and will transfer the items to our certified repair centers. From there, the gear is sent off to our certified third-party repair facility. You will receive an estimated cost of repair within 1-2 weeks, depending on the workload of the repair facility. Once the item has been repaired and sent back to our office, we will send you an note letting you know the repair amount, and charge your card on file with the final amount for the repair.
A cleaning fee may be charged if any of the following must be removed from the gear upon return: - Smoke smell - Dust particles - Any powdery susbtance, like chalk - Sand - Any other matter that must be removed from the gear before it can be used again
Normal wear and tear is certainly acceptable, but any external agent that hampers full functionality of the gear is considered damage - i.e. gear that is no longer functioning to industry standards. This includes impact damage and damage caused by outside elements such as sand, dirt, liquid, etc.
Since our packaging has been verified via FedEx’s official Shipping Test to ensure ultimate protection for all our gear, this situation should never occur. Our carefully selected packaging, consisting of shipping-grade cardboard boxes and foam inserts with 2-inches of protection on each side, successfully passed all of FedEx’s drop, impact and vibration tests.
Please contact us right away (within 12 hours) of receiving the package to let us know if there is any damage to the gear.
Once our technicians determine there is damage to the returned gear, we will immediately notify you of the damage and will transfer the items to our certified repair centers. From there, the gear is sent off to our certified third-party repair facility. You will receive an estimated cost of repair within 1-2 weeks, depending on the workload of the repair facility. Once the item has been repaired and sent back to our office, we will send you an note letting you know the repair amount, and charge your card on file with the final amount for the repair.
A cleaning fee may be charged if any of the following must be removed from the gear upon return: - Smoke smell - Dust particles - Any powdery susbtance, like chalk - Sand - Any other matter that must be removed from the gear before it can be used again
Our damage waiver program protects you from having to pay the entire cost of the item and any other liabilities, in the event of unintentional damage to the item.
Currently, we don’t have a damage waiver for drones, wearables or audio rentals.
If you do not purchase damage waiver AND the item is damaged, you will need to pay 100% of the MSRP of the replacement item or the repair fee, whichever is lesser. If you purchase damage waiver, you only pay 50% of the cost of the replacement item or the repair fee, whichever is lesser.
On every product page that contains a photo/video item, you will see a Damage Waiver checkbox, that you can select or unselect. Once you go to the checkout page, you will also see the total cost of your order, along with the breakdown of the costs for the rental and for the damage waiver.
Lost or stolen items are not covered, neither is water damage. Your renter’s, homeowner’s, or photographer’s insurance policies might cover items and/or situations that our policies do not cover - please check with your insurance agent regarding this before you rent items from us. For a full breakdown of what is covered under our damage waiver program, please read our Terms and Conditions [lumoid.com/terms]
We’re sorry that the items were stolen or lost - that’s a tough situation. Unfortunately, per our terms of service, you are responsible for any missing items. If the items were stolen, we highly recommend that you file a police report within 24 hours of the incident.
Your renter’s, homeowner’s, or photographer’s insurance policies might cover items and/or situations that our policies do not cover - please check with your insurance agent to file a claim. Please keep us updated when you have additional information.
For replacing the missing gear, payment can be made via certified check or wire transfer, or we can bill this to a credit or debit card in your name with a signed credit card authorization form.
Our damage waiver program protects you from having to pay the entire cost of the item and any other liabilities, in the event of unintentional damage to the item.
Currently, we don’t have a damage waiver for drones, wearables or audio rentals.
If you do not purchase damage waiver AND the item is damaged, you will need to pay 100% of the MSRP of the replacement item or the repair fee, whichever is lesser. If you purchase damage waiver, you only pay 50% of the cost of the replacement item or the repair fee, whichever is lesser.
On every product page that contains a photo/video item, you will see a Damage Waiver checkbox, that you can select or unselect. Once you go to the checkout page, you will also see the total cost of your order, along with the breakdown of the costs for the rental and for the damage waiver.
Lost or stolen items are not covered, neither is water damage. Your renter’s, homeowner’s, or photographer’s insurance policies might cover items and/or situations that our policies do not cover - please check with your insurance agent regarding this before you rent items from us. For a full breakdown of what is covered under our damage waiver program, please read our Terms and Conditions [lumoid.com/terms]
We’re sorry that the items were stolen or lost - that’s a tough situation. Unfortunately, per our terms of service, you are responsible for any missing items. If the items were stolen, we highly recommend that you file a police report within 24 hours of the incident.
Your renter’s, homeowner’s, or photographer’s insurance policies might cover items and/or situations that our policies do not cover - please check with your insurance agent to file a claim. Please keep us updated when you have additional information.
For replacing the missing gear, payment can be made via certified check or wire transfer, or we can bill this to a credit or debit card in your name with a signed credit card authorization form.
Once our team has verified that the items have been returned in good condition, we will send an email that marks the completion of your order.
Once we receive the box back to our warehouse, our team will inspect the contents of your order. If there is an issue with the order such as missing item or damaged gear, we will reach out right away via email.
If you have not received any communication about your returned order within 4 business days of sending back the gear, please contact us, and we will sort it out right away. In some cases, our warehouse might be dealing with a large influx of orders causing minor delays, but we will get in touch as soon as we process your order.
Once our team has verified that the items have been returned in good condition, we will send an email that marks the completion of your order.
Once we receive the box back to our warehouse, our team will inspect the contents of your order. If there is an issue with the order such as missing item or damaged gear, we will reach out right away via email.
If you have not received any communication about your returned order within 4 business days of sending back the gear, please contact us, and we will sort it out right away. In some cases, our warehouse might be dealing with a large influx of orders causing minor delays, but we will get in touch as soon as we process your order.
If you are looking to review a particular product that you rented: Every product page has a section for Reviews at the bottom. Scroll down, and click on the orange button that says, “Write a Review.” This will open a review page. Please enter in all the fields and just click “Submit” when you’re done!
If you are looking to leave a review of your Lumoid experience: Head over to our Yelp pages to leave a review of your Lumoid experience - San Francisco: https://www.yelp.com/biz/lumoid-san-francisco - New York: https://www.yelp.com/biz/lumoid-new-york
We’d love to hear about your Lumoid experience! You can send us a testimonial in a few different ways:
Over Email Send us a message directly to hello@lumoid.com. We’re listening!
On Yelp Head over to our Yelp pages to leave a review of your Lumoid experience: - San Francisco: https://www.yelp.com/biz/lumoid-san-francisco - New York: https://www.yelp.com/biz/lumoid-new-york
Great! We’d love to share your work with all Lumoid customers! Simply email your photos to our creative team at marketing@lumoid.com, and we’ll feature your content for future newsletters to our customers.
If you are looking to review a particular product that you rented: Every product page has a section for Reviews at the bottom. Scroll down, and click on the orange button that says, “Write a Review.” This will open a review page. Please enter in all the fields and just click “Submit” when you’re done!
If you are looking to leave a review of your Lumoid experience: Head over to our Yelp pages to leave a review of your Lumoid experience - San Francisco: https://www.yelp.com/biz/lumoid-san-francisco - New York: https://www.yelp.com/biz/lumoid-new-york
We’d love to hear about your Lumoid experience! You can send us a testimonial in a few different ways:
Over Email Send us a message directly to hello@lumoid.com. We’re listening!
On Yelp Head over to our Yelp pages to leave a review of your Lumoid experience: - San Francisco: https://www.yelp.com/biz/lumoid-san-francisco - New York: https://www.yelp.com/biz/lumoid-new-york
Great! We’d love to share your work with all Lumoid customers! Simply email your photos to our creative team at marketing@lumoid.com, and we’ll feature your content for future newsletters to our customers.
Your trial begins on the day that you specified as the Start Date while ordering the items - it starts the first day the carrier delivers or attempts to deliver your package.
Your trial ends on the day that you specified as the End Date while ordering your items. You will need to drop off the items at Fedex on the End Date.
For example, if you have chosen to try a camera from July 3rd to July 10th, you must ship the items back on July 10th using the prepaid shipping label provided in the box along with your items.
Yes, you may take your Lumoid trial items abroad. But, please note that our damage waiver policy does not cover your Lumoid trial items when you travel abroad.
When you try items from Lumoid, you get a part of your sub-total as a credit, that you can apply towards a purchase of a Lumoid item. Typically, we credit 20% of your Lumoid trial sub-total (excludes shipping charges and taxes) towards purchasing your favorite gear. Please note that Lumoid Credit can only be redeemed towards purchase of photo items available on our purchase store [https://lumoid.com/purchase-store] (not towards trying another item). Lumoid credit does not apply towards purchase of wearable or audio gear.
At Lumoid we take pride in our photographic knowledge and are always happy to help. Contact us with all your camera, lens and drone questions.
Your photo or drone rental order typically leaves our warehouse 3 business days before your start date. So, if your order is being shipped, you may cancel your order up to 24 hours prior to order shipment - i.e. 4 business days before the start date of your order. Failure to do so will result in a 1 day rental charge (prorated off the 3 day rate) + taxes. Please note - for orders canceled within 24 hours prior to shipment and for orders canceled that have already shipped, no part of the rental fee will be refunded.
For pick-up orders : You may cancel your order up to 24 hours prior to scheduled pick-up of your gear. Please note - for orders canceled within 24 hours prior to scheduled pick-up, no part of the rental fee will be refunded.
Yes, we provide expedited shipping options, depending on when you’d like to receive the gear. Please add the items to your cart to determine the shipping rates, based on the start date of your order.
Please do not update the firmware during your rental timeframe. Obviously, we want you to get the most out of your rental, and an update applied incorrectly, can hamper the functionality of the camera. Our specialists will update the firmware once the gear is returned to our warehouse.
Yes, all photo and drone rental orders require a 3 day minimum.
Your trial begins on the day that you specified as the Start Date while ordering the items - it starts the first day the carrier delivers or attempts to deliver your package.
Your trial ends on the day that you specified as the End Date while ordering your items. You will need to drop off the items at Fedex on the End Date.
For example, if you have chosen to try a camera from July 3rd to July 10th, you must ship the items back on July 10th using the prepaid shipping label provided in the box along with your items.
Yes, you may take your Lumoid trial items abroad. But, please note that our damage waiver policy does not cover your Lumoid trial items when you travel abroad.
When you try items from Lumoid, you get a part of your sub-total as a credit, that you can apply towards a purchase of a Lumoid item. Typically, we credit 20% of your Lumoid trial sub-total (excludes shipping charges and taxes) towards purchasing your favorite gear. Please note that Lumoid Credit can only be redeemed towards purchase of photo items available on our purchase store [https://lumoid.com/purchase-store] (not towards trying another item). Lumoid credit does not apply towards purchase of wearable or audio gear.
At Lumoid we take pride in our photographic knowledge and are always happy to help. Contact us with all your camera, lens and drone questions.
Your photo or drone rental order typically leaves our warehouse 3 business days before your start date. So, if your order is being shipped, you may cancel your order up to 24 hours prior to order shipment - i.e. 4 business days before the start date of your order. Failure to do so will result in a 1 day rental charge (prorated off the 3 day rate) + taxes. Please note - for orders canceled within 24 hours prior to shipment and for orders canceled that have already shipped, no part of the rental fee will be refunded.
For pick-up orders : You may cancel your order up to 24 hours prior to scheduled pick-up of your gear. Please note - for orders canceled within 24 hours prior to scheduled pick-up, no part of the rental fee will be refunded.
Yes, we provide expedited shipping options, depending on when you’d like to receive the gear. Please add the items to your cart to determine the shipping rates, based on the start date of your order.
Please do not update the firmware during your rental timeframe. Obviously, we want you to get the most out of your rental, and an update applied incorrectly, can hamper the functionality of the camera. Our specialists will update the firmware once the gear is returned to our warehouse.
Yes, all photo and drone rental orders require a 3 day minimum.
With every camera body rental, we include protective caps, camera strap, memory card, memory card reader, battery and charger.
Extra batteries and memory cards can be added when you place your order.
With every camera lens rental, we include a UV filter* and both front and rear caps.
Please note only professional lenses will come with a lens hood. If you need help determining if the lens you would like to try comes with the hood please contact us.
*The fish-eye, super telephoto and wide angle lenses don’t come with a UV Filter. We do not carry curved filters for super wide angled lenses.
With every camera body rental, we include protective caps, camera strap, memory card, memory card reader, battery and charger.
Extra batteries and memory cards can be added when you place your order.
With every camera lens rental, we include a UV filter* and both front and rear caps.
Please note only professional lenses will come with a lens hood. If you need help determining if the lens you would like to try comes with the hood please contact us.
*The fish-eye, super telephoto and wide angle lenses don’t come with a UV Filter. We do not carry curved filters for super wide angled lenses.
We require deposits on drones since they are easily susceptible to damage. The deposit will cover most damages incurred to the drone.
We have a standard deposit amount for drones. For most drones, the deposit is $250. Specific high value drones may have a different deposit amount, as specified on the product’s page on our website.
Please register at https://registermyuas.faa.gov/
To register, you’ll need: - Email address - Credit or debit card - Physical address and mailing address (if different from physical address)
Registration cost $5 and is valid for 3 years
The FAA stands for Federal Aviation Administration. The FAA is a national authority responsible for the advancement, safety and regulation of civil aviation, as well as overseeing the development of the air traffic control. In the context of Lumoid, FAA provides regulations for safely flying drones that are required to be followed by all drone operators.
No. You may register once and apply the same registration number to all your UAS.
Lumoid will NOT register the drone on your behalf. Please note that the renter is responsible to register themselves as a drone operator and apply their specific registration number to the rented drone. If you need any guidance on registering, please contact us and we’ll be happy to help you.
Thanks for placing a drone order from us! While you wait for your drone to arrive, you’ll need to register yourself with the FAA as an Unmanned Aerial System (UAS) pilot. This will take about 5-15 minutes to complete, and there is a small application fee for doing so. You’ll need to register yourself at the following link: https://registermyuas.faa.gov/
Once registered, print out your registration number that the FAA will provide you, and attach the number to the Lumoid drone before you fly. Failure to attach your registration number or register with the FAA may result in criminal punishment and a fine of $250,000.
Questions? We’re happy to help guide you through this process. Feel free to send us an email to hello@lumoid.com.
We require deposits on drones since they are easily susceptible to damage. The deposit will cover most damages incurred to the drone.
We have a standard deposit amount for drones. For most drones, the deposit is $250. Specific high value drones may have a different deposit amount, as specified on the product’s page on our website.
Please register at https://registermyuas.faa.gov/
To register, you’ll need: - Email address - Credit or debit card - Physical address and mailing address (if different from physical address)
Registration cost $5 and is valid for 3 years
The FAA stands for Federal Aviation Administration. The FAA is a national authority responsible for the advancement, safety and regulation of civil aviation, as well as overseeing the development of the air traffic control. In the context of Lumoid, FAA provides regulations for safely flying drones that are required to be followed by all drone operators.
No. You may register once and apply the same registration number to all your UAS.
Lumoid will NOT register the drone on your behalf. Please note that the renter is responsible to register themselves as a drone operator and apply their specific registration number to the rented drone. If you need any guidance on registering, please contact us and we’ll be happy to help you.
Thanks for placing a drone order from us! While you wait for your drone to arrive, you’ll need to register yourself with the FAA as an Unmanned Aerial System (UAS) pilot. This will take about 5-15 minutes to complete, and there is a small application fee for doing so. You’ll need to register yourself at the following link: https://registermyuas.faa.gov/
Once registered, print out your registration number that the FAA will provide you, and attach the number to the Lumoid drone before you fly. Failure to attach your registration number or register with the FAA may result in criminal punishment and a fine of $250,000.
Questions? We’re happy to help guide you through this process. Feel free to send us an email to hello@lumoid.com.
Our Home Try-On program allows you to sample various wearable and audio products and try them at home: wearable trials last 1 week whereas audio trials last 2 weeks. For every trial, most of the trial fee can be applied towards purchase.
No problem! At the end of your trial, simply pack up all the gear and ship it back to us using the prepaid shipping label provided.
Most of our Home Try-On orders ship within 24 hours of the order being placed. If you would like to cancel your order, please notify us within 12 hours of placing an order to avoid any extra charges.
Our Home Try-On items are lightly used gear. When you purchase an item, we send you a brand new item in its original unopened packaging. We make sure that all of our Home Try-On items are fully functional and are cleaned and tested before going out on every order.
No, the Home Try-On fee covers all costs (including shipping and returns) for trying items at home. If you’d like to extend the order, or would like expedited shipping, there are additional fees. For purchasing a brand new item, there is typically a flat shipping fee, which is specified at the time of placing the purchase order.
The products on our website are updated periodically. If you feel like we should carry a particular item, please feel free to let us know and we’ll try our best to source the product from our distributors and manufacturers.
You have the entire duration of the Home Try-On period, to redeem your credit towards purchasing your favorite wearable or audio gear. This is typically 1-2 weeks, depending on the type of gear that you’re trying at home.
We can certainly extend your Home Try-On for an extra week for a small flat fee. Please contact us for additional details at hello@lumoid.com or 1-800-683-5690.
Some items have an individual pricing depending on their popularity and retail price. For example, we may not be able to procure as many units as there is demand, for a particular wearable, in which case, you’ll see a small additional trial fee for that item.
Our Home Try-On program allows you to sample various wearable and audio products and try them at home: wearable trials last 1 week whereas audio trials last 2 weeks. For every trial, most of the trial fee can be applied towards purchase.
No problem! At the end of your trial, simply pack up all the gear and ship it back to us using the prepaid shipping label provided.
Most of our Home Try-On orders ship within 24 hours of the order being placed. If you would like to cancel your order, please notify us within 12 hours of placing an order to avoid any extra charges.
Our Home Try-On items are lightly used gear. When you purchase an item, we send you a brand new item in its original unopened packaging. We make sure that all of our Home Try-On items are fully functional and are cleaned and tested before going out on every order.
No, the Home Try-On fee covers all costs (including shipping and returns) for trying items at home. If you’d like to extend the order, or would like expedited shipping, there are additional fees. For purchasing a brand new item, there is typically a flat shipping fee, which is specified at the time of placing the purchase order.
The products on our website are updated periodically. If you feel like we should carry a particular item, please feel free to let us know and we’ll try our best to source the product from our distributors and manufacturers.
You have the entire duration of the Home Try-On period, to redeem your credit towards purchasing your favorite wearable or audio gear. This is typically 1-2 weeks, depending on the type of gear that you’re trying at home.
We can certainly extend your Home Try-On for an extra week for a small flat fee. Please contact us for additional details at hello@lumoid.com or 1-800-683-5690.
Some items have an individual pricing depending on their popularity and retail price. For example, we may not be able to procure as many units as there is demand, for a particular wearable, in which case, you’ll see a small additional trial fee for that item.
Wearable Home Try-Ons are for one week from the day you receive the box. If you’d like to try it for longer, please contact us and we’ll make it happen.
The trial starts on the day you receive the items, and you can try them out for a full week before shipping it back to us. Once you’re done, please use the return label and send the items back to us via USPS or FedEx, depending on the carrier specified in the shipping label.
At the end of the trial, $25 of your trial fee goes towards purchasing a brand new wearable (minus any discount codes used).
There are a lot of wearables on the market today and our Home Try-On program helps customers try a few wearables before deciding to purchase one. That way, you can really test out the wearables when you workout, swim, sleep etc. and choose the one that is best for you.
For wearables, you can extend the entire box for an additional week for a fee of $15.
The late fee is $20 per week, until we get the items back.
Wearable Home Try-Ons are for one week from the day you receive the box. If you’d like to try it for longer, please contact us and we’ll make it happen.
The trial starts on the day you receive the items, and you can try them out for a full week before shipping it back to us. Once you’re done, please use the return label and send the items back to us via USPS or FedEx, depending on the carrier specified in the shipping label.
At the end of the trial, $25 of your trial fee goes towards purchasing a brand new wearable (minus any discount codes used).
There are a lot of wearables on the market today and our Home Try-On program helps customers try a few wearables before deciding to purchase one. That way, you can really test out the wearables when you workout, swim, sleep etc. and choose the one that is best for you.
For wearables, you can extend the entire box for an additional week for a fee of $15.
The late fee is $20 per week, until we get the items back.
You have 2 weeks from the day you receive the audio items to try them out.
The trial starts on the day you receive the items, and you can try them out for 2 weeks before shipping it back to us. Once you’re done, please use the return label and send the items back to us via USPS or FedEx, depending on the carrier specified in the shipping label.
For portable audio, the extension fee is $10 for every extra week. For general headphones, the extension fee is $15 for every extra week. For audiophile headphones, the extension fee is $35 for every extra week. For home audio, the extension fee is $15 for every extra week.
A late fee will apply if your order does not ship out on the end date of your order. Please ask your USPS or FedEx store to provide a receipt for dropping off the Lumoid box (in case items are misplaced in transit). Please check with your local USPS or FedEx center for shipping cut-off times.
For most audio orders, the late fee is $20 for each unreturned week. Audiophile headphones have a late fee of $45 for each unreturned week. Please contact us if you have any questions on late returns.
After the trial, a part of your rental fee (minus any discount codes used) goes towards purchasing a brand new pair of headphones or speaker.
For portable audio, the trial fee $30 and $25 will go towards purchase. For general headphones, the trial fee is $30 and $25 will go towards purchase. For audiophile headphones, the trial fee is $55 and $35 will go towards purchase. For home audio, the entire trial fee will go towards purchase.
You have 2 weeks from the day you receive the audio items to try them out.
The trial starts on the day you receive the items, and you can try them out for 2 weeks before shipping it back to us. Once you’re done, please use the return label and send the items back to us via USPS or FedEx, depending on the carrier specified in the shipping label.
For portable audio, the extension fee is $10 for every extra week. For general headphones, the extension fee is $15 for every extra week. For audiophile headphones, the extension fee is $35 for every extra week. For home audio, the extension fee is $15 for every extra week.
A late fee will apply if your order does not ship out on the end date of your order. Please ask your USPS or FedEx store to provide a receipt for dropping off the Lumoid box (in case items are misplaced in transit). Please check with your local USPS or FedEx center for shipping cut-off times.
For most audio orders, the late fee is $20 for each unreturned week. Audiophile headphones have a late fee of $45 for each unreturned week. Please contact us if you have any questions on late returns.
After the trial, a part of your rental fee (minus any discount codes used) goes towards purchasing a brand new pair of headphones or speaker.
For portable audio, the trial fee $30 and $25 will go towards purchase. For general headphones, the trial fee is $30 and $25 will go towards purchase. For audiophile headphones, the trial fee is $55 and $35 will go towards purchase. For home audio, the entire trial fee will go towards purchase.
Lumoid accepts credit and debit cards with logos from these major issuers: Visa, American Express, MasterCard and Discover Card.
We do not accept prepaid cards, cards which require you to add value, cash, check, money orders, or COD.
Your credit card will be charged as soon as your box is ready to be shipped from our warehouse.
Yes, we charge a sales tax of 8.75% on all purchases in California and New York.
Lumoid accepts credit and debit cards with logos from these major issuers: Visa, American Express, MasterCard and Discover Card.
We do not accept prepaid cards, cards which require you to add value, cash, check, money orders, or COD.
Your credit card will be charged as soon as your box is ready to be shipped from our warehouse.
Yes, we charge a sales tax of 8.75% on all purchases in California and New York.
Yes. Lumoid works with a third-party lender called Affirm who provides personal financing for purchases. Affirm offers repayment terms of 3, 6, and 12 months with APRs between 10-30%, depending on credit worthiness.
Our service is not a rent-to-own in which you pay weekly and keep the item, but rather a try-then-buy. We offer the ability to try-then-buy, with extensions possible up to 2 months, and only if the item is eligible for extension.
A portion of your rental fee and extension amount can be applied towards a purchase. If you need some flexibility with payments, we work with a third-party lender Affirm who can provide financing to qualified applicants.
Affirm is a lender who provides financial products to consumers. Affirm allows you to get the gear you want now, and pay over time.
Affirm is a third-party and is not affiliated with Lumoid.
Yes you can! In this case, we would need payment in one charge on a credit or debit card. We do not offer in-house financing options.
At this time, Lumoid does not offer payment plans outside of Affirm.
Affirm uses information you provide in the application to determine if they can approve you for a loan. Affirm typicallys asks for the last 4 digits of your social secuirty number, name, address, and to link your primary bank account by providing Affirm with your username and password for your online account.
We recommend contacting Affirm directly for more information on their underwriting. Affirm can be reached at help@affirm.com
Yes, when you first create an Affirm account, they perform a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score. If you apply for more loans with Affirm, they may perform additional ‘soft’ credit checks to ensure that they offer you the best financing options possible.
Lumoid cannot see information as to why you were not approved for financing. We recommend reaching out to Affirm directly for more information as to why you were denied. Affirm can be reached at help@affirm.com
To sign up for Affirm, you must:
-Be 18 years or older (19 years or older in Alabama or if you’re a ward of the state in Nebraska). -Provide a valid U.S. or APO/FPO/DPO home address. Buy with Affirm is not currently available to West Virginia residents. -Provide a valid U.S. mobile or VoIP number and agree to receive SMS texts. The phone account must be registered in your name. -Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help Affirm verify your identity.
We offer financing with our third-party lender Affirm on all our gear. Affirm offers repayment terms of 3, 6 or 12 months, with APRs between 10-30%, depending on credit worthiness. Your monthly payment would be displayed during the application process, and you have the option of accepting the loan, or declining. Please note that we would not be able to determine what your monthly payment would be, as we do not have access to your application or approval terms. We recommend contacting Affirm directly for additional assistance with calculating your monthly payment. Affirm can be reached at help@affirm.com.
Yes. Lumoid works with a third-party lender called Affirm who provides personal financing for purchases. Affirm offers repayment terms of 3, 6, and 12 months with APRs between 10-30%, depending on credit worthiness.
Our service is not a rent-to-own in which you pay weekly and keep the item, but rather a try-then-buy. We offer the ability to try-then-buy, with extensions possible up to 2 months, and only if the item is eligible for extension.
A portion of your rental fee and extension amount can be applied towards a purchase. If you need some flexibility with payments, we work with a third-party lender Affirm who can provide financing to qualified applicants.
Affirm is a lender who provides financial products to consumers. Affirm allows you to get the gear you want now, and pay over time.
Affirm is a third-party and is not affiliated with Lumoid.
Yes you can! In this case, we would need payment in one charge on a credit or debit card. We do not offer in-house financing options.
At this time, Lumoid does not offer payment plans outside of Affirm.
Affirm uses information you provide in the application to determine if they can approve you for a loan. Affirm typicallys asks for the last 4 digits of your social secuirty number, name, address, and to link your primary bank account by providing Affirm with your username and password for your online account.
We recommend contacting Affirm directly for more information on their underwriting. Affirm can be reached at help@affirm.com
Yes, when you first create an Affirm account, they perform a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score. If you apply for more loans with Affirm, they may perform additional ‘soft’ credit checks to ensure that they offer you the best financing options possible.
Lumoid cannot see information as to why you were not approved for financing. We recommend reaching out to Affirm directly for more information as to why you were denied. Affirm can be reached at help@affirm.com
To sign up for Affirm, you must:
-Be 18 years or older (19 years or older in Alabama or if you’re a ward of the state in Nebraska). -Provide a valid U.S. or APO/FPO/DPO home address. Buy with Affirm is not currently available to West Virginia residents. -Provide a valid U.S. mobile or VoIP number and agree to receive SMS texts. The phone account must be registered in your name. -Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help Affirm verify your identity.
We offer financing with our third-party lender Affirm on all our gear. Affirm offers repayment terms of 3, 6 or 12 months, with APRs between 10-30%, depending on credit worthiness. Your monthly payment would be displayed during the application process, and you have the option of accepting the loan, or declining. Please note that we would not be able to determine what your monthly payment would be, as we do not have access to your application or approval terms. We recommend contacting Affirm directly for additional assistance with calculating your monthly payment. Affirm can be reached at help@affirm.com.
Yes, we make it easy and affordable to try and buy photography gear. We credit 20% of your rental sub-total (excludes shipping charges and taxes) towards purchasing your favorite gear. You can choose to use the credit immediately, or accumulate credits from future rentals (for up to the end of the year) towards a purchase.
We offer competitive prices for our items, and the prices vary, depending on usage and wear-and-tear. Check out our try-then-buy page for quotes on specific items that you’re looking to buy.
https://lumoid.com/rent-to-own
When you try items from Lumoid, you get a part of your sub-total as a credit, that you can apply towards a purchase of a Lumoid item. Typically, we credit 20% of your Lumoid trial sub-total (excludes shipping charges and taxes) towards purchasing your favorite gear. Please note that Lumoid Credit can only be redeemed towards purchase of photo items available on our purchase store [https://lumoid.com/purchase-store] (not towards trying another item). Lumoid credit does not apply towards purchase of wearable or audio gear.
Lumoid Credit is valid for the calendar year. You start accumulating credits on Jan 1st through Dec 31st on each successfully completed rental with Lumoid. On January 1st, Lumoid Credit is reset to 0. Once Lumoid Credit has been reset, you will not be able to reinstate or redeem expired credit.
You can log into your account on lumoid.com and click on “Your Orders”. You will see how many lumoid credits you have!
If you have any issues, please contact us [https://lumoid.com/contact], and we’ll send you your Lumoid Credit balance to redeem towards a purchase.
All photo purchases from Lumoid come with a 30-day in-house warranty. If there is an issue with how your item is performing within the first 30 days of delivery, please reach out to us so that we can help troubleshoot or determine if a warranty claim is needed.
Your purchase will not come with the original box unless stated otherwise.
We try our best to include all accessories with your purchase, unless stated otherwise.
For cameras, we include an original battery, charger, body cap, and strap.
For lenses, we include a lens hood (if applicable), tripod collar (if applicable), front lens cap, and rear body cap.
For the most up to date shutter count on available camera bodies in our purchase store, please reach out to our Customer Success team for additional information. We can be reached at hello@lumoid.com
Our products are in used, like new or very good condition and pulled from our rental fleet. We try our best to list any defects on the purchase store page. If you had any additional questions, please reach out to our Customer Success team at hello@lumoid.com
Most of the items we sell are used. However we do have new items available as well! If you are interested in making a purchase on a new item, please reach out to our Customer Success team at hello@lumoid.com
We source both US and Grey Market items. Grey Market cameras are not illegal, inferior or demo items. They are identical to its US-warranted counterpart, they are made in the same factories with the same exact specs. The only difference is the terms of the warranty coverage.
Grey Market cameras do not qualify for manufacturer rebate programs. Gray Market cameras are accepted at any US repair shop. They are not accepted by US manufacturers repair shops. For example: Nikon USA will not repair a grey market camera
Lumoid offers a 48 hour return policy on all purchased items that are photo and drone related (not including rentals). We determine the start of the 48 hours from the time that it is marked as delivered on the tracking number. If we are notified within the first 48 hours of delivery with your intention to return, we would be happy to offer a full refund minus shipping fees. We accept returns within the first 30 days for a refund, minus applicable rental charges that will be calculated from the date of delivery to when the return has been shipped back to us. Returns after 30 days of delivery will not be accepted and will be returned to sender at the customers expense.
Lumoid also offers a 30-day warranty on all purchases photo and drone related. If you are experiencing any issues with your purchase within the first 30 days of delivery, please contact our Customer Success team for additional assistance.
Yes, we make it easy and affordable to try and buy photography gear. We credit 20% of your rental sub-total (excludes shipping charges and taxes) towards purchasing your favorite gear. You can choose to use the credit immediately, or accumulate credits from future rentals (for up to the end of the year) towards a purchase.
We offer competitive prices for our items, and the prices vary, depending on usage and wear-and-tear. Check out our try-then-buy page for quotes on specific items that you’re looking to buy.
https://lumoid.com/rent-to-own
When you try items from Lumoid, you get a part of your sub-total as a credit, that you can apply towards a purchase of a Lumoid item. Typically, we credit 20% of your Lumoid trial sub-total (excludes shipping charges and taxes) towards purchasing your favorite gear. Please note that Lumoid Credit can only be redeemed towards purchase of photo items available on our purchase store [https://lumoid.com/purchase-store] (not towards trying another item). Lumoid credit does not apply towards purchase of wearable or audio gear.
Lumoid Credit is valid for the calendar year. You start accumulating credits on Jan 1st through Dec 31st on each successfully completed rental with Lumoid. On January 1st, Lumoid Credit is reset to 0. Once Lumoid Credit has been reset, you will not be able to reinstate or redeem expired credit.
You can log into your account on lumoid.com and click on “Your Orders”. You will see how many lumoid credits you have!
If you have any issues, please contact us [https://lumoid.com/contact], and we’ll send you your Lumoid Credit balance to redeem towards a purchase.
All photo purchases from Lumoid come with a 30-day in-house warranty. If there is an issue with how your item is performing within the first 30 days of delivery, please reach out to us so that we can help troubleshoot or determine if a warranty claim is needed.
Your purchase will not come with the original box unless stated otherwise.
We try our best to include all accessories with your purchase, unless stated otherwise.
For cameras, we include an original battery, charger, body cap, and strap.
For lenses, we include a lens hood (if applicable), tripod collar (if applicable), front lens cap, and rear body cap.
For the most up to date shutter count on available camera bodies in our purchase store, please reach out to our Customer Success team for additional information. We can be reached at hello@lumoid.com
Our products are in used, like new or very good condition and pulled from our rental fleet. We try our best to list any defects on the purchase store page. If you had any additional questions, please reach out to our Customer Success team at hello@lumoid.com
Most of the items we sell are used. However we do have new items available as well! If you are interested in making a purchase on a new item, please reach out to our Customer Success team at hello@lumoid.com
We source both US and Grey Market items. Grey Market cameras are not illegal, inferior or demo items. They are identical to its US-warranted counterpart, they are made in the same factories with the same exact specs. The only difference is the terms of the warranty coverage.
Grey Market cameras do not qualify for manufacturer rebate programs. Gray Market cameras are accepted at any US repair shop. They are not accepted by US manufacturers repair shops. For example: Nikon USA will not repair a grey market camera
Lumoid offers a 48 hour return policy on all purchased items that are photo and drone related (not including rentals). We determine the start of the 48 hours from the time that it is marked as delivered on the tracking number. If we are notified within the first 48 hours of delivery with your intention to return, we would be happy to offer a full refund minus shipping fees. We accept returns within the first 30 days for a refund, minus applicable rental charges that will be calculated from the date of delivery to when the return has been shipped back to us. Returns after 30 days of delivery will not be accepted and will be returned to sender at the customers expense.
Lumoid also offers a 30-day warranty on all purchases photo and drone related. If you are experiencing any issues with your purchase within the first 30 days of delivery, please contact our Customer Success team for additional assistance.
For wearables and audio, all purchased items are final sale. In the event that an item is defective, it will be covered by the manufacturer. Please contact us in case you need help in contacting the manufacturer.
If you like an item, a portion of your rental fee (minus any discount codes used) goes towards your purchase and we’ll send you a brand new item.
For wearables, $25 of the trial will go towards purchase. For portable audio, $25 of the trial will go towards purchase. For general headphones, $25 of the trial will go towards purchase. For audiophile headphones, $35 of the trial will go towards purchase. For home audio, the entire trial fee goes towards purchase.
Please note that trial credits expire within two (2) weeks of receipt of your return shipment to our office.
You can redeem your trial fee towards purchase at any point from the start of your trial to the last day of trial.
For wearables and audio, all purchased items are final sale. In the event that an item is defective, it will be covered by the manufacturer. Please contact us in case you need help in contacting the manufacturer.
If you like an item, a portion of your rental fee (minus any discount codes used) goes towards your purchase and we’ll send you a brand new item.
For wearables, $25 of the trial will go towards purchase. For portable audio, $25 of the trial will go towards purchase. For general headphones, $25 of the trial will go towards purchase. For audiophile headphones, $35 of the trial will go towards purchase. For home audio, the entire trial fee goes towards purchase.
Please note that trial credits expire within two (2) weeks of receipt of your return shipment to our office.
You can redeem your trial fee towards purchase at any point from the start of your trial to the last day of trial.
Want to work with us? Awesome! Please send an email to marketing@lumoid.com with your proposal or deck along with a link to your website or social media channel. We’ll be in touch if there is an interest!
Want to work with us? Awesome! Please send an email to marketing@lumoid.com with your proposal or deck along with a link to your website or social media channel. We’ll be in touch if there is an interest!
Interested in featuring Lumoid in your story? Please send an email to marketing@lumoid.com with details.
Interested in featuring Lumoid in your story? Please send an email to marketing@lumoid.com with details.
We’ve love to hear all your ideas! Please send an email to partnerships@lumoid.com with your proposal. We’ll be in touch if there is an interest!
Please send us an email at partnerships@lumoid.com (mailto:partnerships@lumoid.com) with your website and details on your product.
We’ve love to hear all your ideas! Please send an email to partnerships@lumoid.com with your proposal. We’ll be in touch if there is an interest!
Please send us an email at partnerships@lumoid.com (mailto:partnerships@lumoid.com) with your website and details on your product.
Remember that time when you told your friend about Lumoid and wished you got paid for it? Well, now you can! For every friend that places an order through your referral link, you’ll get a $10 rental credit to use at any time in the future at Lumoid.
Simply sign into your account and click on “Invite Friends” in the top menu to find the referral link.
You can refer as many as you’d like! The more the merrier.
Your referral credit can be used towards any Lumoid rental and home try-on. This does not apply to any purchases or gift cards.
If you’ve successfully referred a friend to Lumoid and they’ve placed their first order with us, you’ll earn credits for sharing Lumoid with them. These referral credits do not expire and can be redeemed on your next order with Lumoid.
Remember that time when you told your friend about Lumoid and wished you got paid for it? Well, now you can! For every friend that places an order through your referral link, you’ll get a $10 rental credit to use at any time in the future at Lumoid.
Simply sign into your account and click on “Invite Friends” in the top menu to find the referral link.
You can refer as many as you’d like! The more the merrier.
Your referral credit can be used towards any Lumoid rental and home try-on. This does not apply to any purchases or gift cards.
If you’ve successfully referred a friend to Lumoid and they’ve placed their first order with us, you’ll earn credits for sharing Lumoid with them. These referral credits do not expire and can be redeemed on your next order with Lumoid.
415-683-7998
At checkout, you will see a textbox that requests if we can contact you via text. Please leave the checkbox checked, so that we can send you updates on your Lumoid order.
Yes. Please send the documents to 415-683-7998.
We take our Customer’s privacy and security very seriously. We don’t share personal infromation with other companies or entities. Provided information is stored on a private server, and is to be used only for purposes that you have agreed to.
Message costs for inbound and outbound messages are billed at standard messaging rates. Standard rates and other charges may apply. Cost of carrier text messages applies.
Reply “Stop” to an incoming text.
Please contact us via our phone call line 1800-683-5690 or email us and we can register your new phone number for texting.
Not currently. You will need to pick 1 (one) SMS phone number to be used. However, you can utilize text forwarding to secondary devices. Please check with your carrier for more information on how to set that up.
415-683-7998
At checkout, you will see a textbox that requests if we can contact you via text. Please leave the checkbox checked, so that we can send you updates on your Lumoid order.
Yes. Please send the documents to 415-683-7998.
We take our Customer’s privacy and security very seriously. We don’t share personal infromation with other companies or entities. Provided information is stored on a private server, and is to be used only for purposes that you have agreed to.
Message costs for inbound and outbound messages are billed at standard messaging rates. Standard rates and other charges may apply. Cost of carrier text messages applies.
Reply “Stop” to an incoming text.
Please contact us via our phone call line 1800-683-5690 or email us and we can register your new phone number for texting.
Not currently. You will need to pick 1 (one) SMS phone number to be used. However, you can utilize text forwarding to secondary devices. Please check with your carrier for more information on how to set that up.
It only takes ten seconds to sign up and get started.
You will receive an email with instructions about how to reset your password in a few minutes.
Want us to send instructions again? Reset password again
Subscribe to our newsletter to enter for a chance to win $200 in gear rentals, and get 5% off your next rental.
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Provide your basic information. Get instantly approved. Pay over 3, 6 or 12 months. Rates from 10–30% APR.
Simply pay your monthly bill using a bank transfer, check or credit card at affirm.com/pay.
at checkoutThis start date is available for pick-up from our San Francisco or New York City locations.
If you'd like to get your Lumoid box delivered instead, choose a later start date. We also have expedited shipping options available, depending on when you'd like the box delivered.
This start date is available for an expedited shipping fee, which is slightly higher than our standard shipping rates.
If you'd like to see a lower shipping fee, choose a later start date or you can pick up the items from our San Francisco or New York City offices at no extra fee.